Travel Advisories FLSA Status Non-Exempt Jump to our guide with examples of good customer service that follow simplifying your customer experience with better omnichannel. Alaska Airlines We use cookies to improve your experience on our site. Evaluate passengers and address threatening behaviors, concealment of contraband, and possible intoxication. The estimated total pay for a Customer Service Representative at Alaska Airlines is $43,252 per year. The service to Cleveland Hopkins International Airport (CLE) is another route to Ohio, adding to the daily nonstops of the likes of Columbus and Cincinnati. Requisition ID 2023-10884 Researches, resolves and assists customers with baggage issues. What about this position is the most important? Alaska Airlines has added five new nonstop routes, in time for the peak summer season. Alaska Airlines Customer Service Agent Hourly Pay Opportunity to travel, said a current Alaska Airlines employee on Glassdoor. Customer Service Agent. Airline customer service agents are the first point of contact for millions of passengers each year. Heres how to write an airline customer service agent resume of your own. Alaska Airlines We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. 5. NAMEComplete check-in for your trip. Weather is unpredictable. Its how you set the best examples of good customer service. Interline e-ticket Partners. Why would you rather work at Alaska Airlines rather than any other airline? Once your seat is assigned, please see a customer service agent for your boarding pass. see who is viewing your profile, and share your brand story with top talent. Notices to Applicants and Employees: Sign in with your credentials and gain access to information on policy, procedures, and promotions. Learn more about your right to work, EEO rights, how EEO is the law, federal, state and local labor law postings. When you apply for a flight attendant interview, you may be requested to do a video interview. The last thing you want is to arrive late. Reviews from Alaska Airlines employees about working as a Passenger Service Agent at Alaska Airlines. Or proceed to the airport These small moments of joy with a brand are often what people remember the most. Learn about popular job titles at Alaska Airlines. Here are some tips and an example resume to help you write a customer service resume that will land you interviews with top airlines like Delta, United, and American Airlines. Role Summary The role of the Customer Service Agent is to create an airline that please send an email to peopleresourceline@alaskaair.com to let us know the nature of your request. WebCustomer Service Agent; Clear All; Sorted by Relevance. Possess exceptional interpersonal skills (. The final new destination announced starts on June 18, with weekly connections between Anchorage and Salt Lake City, lifting to 22 nonstop destinations Alaska will operate from Ted Stevens Anchorage International Airport (ANC). Following her time at LAX, she took over as ground operations manager at Horizon Air for two years before moving back to Alaska as director of operations support services. Taking a peek at the companys reviews on Glassdoor you see their examples of good customer service start with how they treat employees. Boarding assistance is provided for people who request it. They encourage and reward customer loyalty. We use cookies to improve your experience on our site. WebSign in to your account to view your list of upcoming trips, or enter your confirmation code or e-ticket number. All candidates will receive consideration for employment without regard to any characteristics protected by law. 518 Diversity Add a Salary Salary Details for a Customer Service Agent at Alaska Airlines Updated Jun 5, 2023 United States Mexico United States Any Experience 84 salaries reported. We appreciate your continued support. Fax Service: 1-206-433-3477 Please select a 'look up reservation' option. Interview Questions. In that role, she set the long-term strategy for ground support equipment, business partner performance, cabin cleaning, deicing, and divisional safety, among other programs. Alaska Airlines 16 hours ago. WebCustomer Service Agent - Central Baggage (Warehouse & Call Center) Alaska Airlines - Seattle, Washington. Based in Melbourne, Australia. Saturday, 8:00 am - 5:00 pm. Key Duties Customer Service Agent We appreciate your continued support. The e-ticket number entered is invalid. Better yet, for the past three years, theyve even celebrated National Ugly Sweater day by giving customers priority boarding if they wore an ugly sweater. Handled transactions in a timely manner over sales, delayed, cancelled flights, and any issue related to lost/ damaged luggage. Industry Knowledge: Greeting, Check-in, Boarding, De-boarding, Baggage Handling, Security, Customer Service P.O. We appreciate your continued support. Su. Alaska Airlines P.O. Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status. View job. Alaska Airlines If youd like to view a copy of our affirmative action plans, please fill out an AAP Inspection Request Form. And, even if it means handing out extra cash. Alaska is connecting Cleveland and Miami with daily nonstop services from its Seattle hub. Answered customer inquiries and complaints via email, phone calls and in-person conversations to ensure a positive travel experience, Assisted passengers with check-in procedures, boarding passes, baggage claim and transportation options (taxis/Uber), Maintained high level of professionalism at all times; consistently received compliments for exceptional service, Ensured that lost luggage was delivered to the correct destination within 24 hours of its arrival at the airport, Operated computerized ticketing system to process reservations, upgrades and frequent flyer miles, Answered phone calls, email and live chat support requests from customers pertaining to their accounts, Assisted in the maintenance of customer records through database entry and retrieval as needed by processing orders and renewals for products specified by customers, Processed payments including credit card transactions via multiple payment channels such as telephone, web or point-of-sale systems. A minimum of 1 year of customer service experience. Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. I interviewed at Alaska Airlines (Seattle, WA) in Jul 2017. Customer Service Agent - Central Baggage (Warehouse & Call Center) Alaska Airlines - Seattle, Washington - 0.13 mi. Provides superior customer service by offering accurate information and creative resolutions to customer inquiries, complaints, and requests for assistance. Sign in with your credentials and gain access to information on policy, procedures, and promotions. Alaska Airlines Customer Service Agent Salaries | Glassdoor While 800-252-7522 is Alaska Air's best toll-free number, there are 6 total ways to get in touch with them. Notices to Applicants and Employees: 101 W Washington Street, Ste. Which part of the position has the steepest learning curve? Ability to occasionally move items up to 100lbs. Head to the Alaska Airlines website and you see tons of ways to reach out for help. Alaska Airlines Alaska Airlines was a great company to work for. To be successful when answering this question you have to show you have related work experience. Theyre the ones who greet you at the gate when you board a plane, help you find your seat, and hand you your boarding pass. WebCustomer Service Agent - Central Baggage (Warehouse & Call Center) Alaska Airlines - Seattle, Washington - 0.13 mi. Not only that, but the airline takes time to highlight (and promote) employees whove gone above and beyond. Sign in with your credentials and gain access to information on policy, procedures, and promotions. Alaska Airlines is smaller than some of the multinational airline giants out there. I would be cautious of quoting other websites as mission statements change all the time. Welfare Benefit Plan can be found at https://premera.sapphiremrfhub.com. Sign in with your credentials and gain access to information on policy, procedures, and promotions. Customer Service Representative Ability and willingness to work from home, including: Must establish and maintain designated work area within the state of Washington. While this is most typically a function of UA's need to verify your documents and thus accomplished quickly, it can also be due to your reservation being out of "synch" a common UA IT fault. Monitored and directed aircraft movement to and from the correct parking locations. Flexible to work varied shifts, weekends, and holidays required. Provide customer service to airline passengers for a timely flight. The new daily nonstops to Miami International Airport (MIA) will be the airline's 100th nonstop destination from Seattle and join the existing service between Seattle and Fort Lauderdale, operating since 2012. Insurance, Health & Wellness Financial & Retirement Family & Parenting Vacation & Time Off Perks & Mo. Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment (skill required: works well under pressure).Sell tickets and ensure cabin accommodations (Experience: sales).Evaluate and Update: Mobile App Wont Let Me Check In. Going To The We are committed to creating a diverse and inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work. The airline encourages repeat customers with experiential offers like the Alaska Lounge, frequent flier miles, and an airline credit card that lets you rack up points. During the performance of a city contract, we will provide equal benefits to employees with spouses and employees with domestic partners where required. Monitored the food supply for all the flights owned by the company. And, each month this year, we plan to tell them. WebWhen traveling across international borders, customs and immigration will require that you provide proof of citizenship. Agent Agent Alaska Airlines Interview. The Alaska for Travel Agents site was created for the travel professional. Alaska Airlines Agent EasyBiz discount and companion fare codes. Ensured passengers check-in and accommodation. Apply for an Alaska Airlines US Visa Signature credit card, Apply for an Alaska Airlines US Business credit card. Their commitment to the environment. The reality is, air travel has an element of the unexpected. Review potential interview questions and think about how you will answer them from your own personal experience. Notice indicator that this external link may not follow the same accessibility or privacy policies as Alaska Airlines. $17.64 per hour. That way, in case you miss the chance to fill out a survey by phone, email, or text, you always have a feedback forum.
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