There is an entire water park which has rides and pools for all ages. I was offered 3 tickets upon return to the park. You can easily spend a day just enjoying the water park especially during those hot hot Texas summers. Home Services Auto Services SeaWorld San Antonio 855 reviews Claimed Amusement Parks, Aquariums Closed 10:30 AM - 6:00 PM Hours updated 2 weeks ago See hours See all 2161 photos Active Life Amusement Parks SeaWorld San Antonio Write a review Add photo Review Highlights Privacy Policy. and the Great White are awesome roller coasters, and The Journey to Atlantis is a cool log ride. Then when we were in SA we called customer service to reschedule due to weather. 3. I would never return. The website said nothing about this. I followed up with SeaWorld as requested on 4/14 and have not had a response since. If you need to update your card info (e.g. Theme Parks and Attractions. If you live in SA Season passes to Sea World is an affordable way to keep kids entertained, Greetings from SeaWorld San Antonio!Thank you for your visit and sharing your feedback. TM & 2022 Sesame Workshop. You can find us in downtown San Antonio just off the Interstate 410 loop, so getting in and out of the city is always convenient while you stay with us. We bought all our tickets, quick que, dining plan & printed at home. Find out what SeaWorld is doing to combat pollution and protect the animals that call our oceans home. How would I believe those 3 tickets would be honored and even be accepted at the time of entry? We attempted to contact the representative we spoke to at the park again today but it went to voicemail. We would like to apologize for your experience when speaking with the guest services team, we will be forwarding the concerns to the leadership team. If you are not yet a pass member, please check out the annual pass pages for additional information about the amazing offers and benefits we have for you, all throughout the year! If you forget to attach your pass when creating your account, dont worry, you can still add it later after logging in. I'm not seeing all the passes on my account, how can I see them? One complimentary ticket plus one complimentary ticket for a guest to use (still need to be updated for . and the Great White are awesome roller coasters, and The Journey to Atlantis is a cool log ride. We end up going to *************************** beach. Why when it was so busy? Aquatica Orlando Located off Interstate Loop 1604, our hotel is less than a 15-minute drive from family-friendly spots like Sea World San Antonio and Six Flags Fiesta Texas. well Where is the fund??? Busch Gardens Tampa Thank you!Guest CorrespondenceSeaWorld San Antonio .10500 SeaWorld Drive . Date of experience: December 2021. San Antonio, TX 78238. Saw 2 shows. .row.app-callout { -Chris. Aquatica Orlando is hiring new ambassadors for roles in lifeguarding, culinary, merchandise, security, and more! San Antonio Things to Do in San Antonio SeaWorld SeaWorld See all things to do SeaWorld 4 4,766 reviews #50 of 273 things to do in San Antonio Amusement & Theme Parks Closed now Visit website Call Email Write a review About Immerse yourself in the wonders of the sea. Be sure to put your children in swimsuits and water shoes. BBB is here to help. I wanted to pay for the upgrade to the season pass but the place to do so was closed. One complimentary ticket plus three complimentary tickets for guests to use (still need to be updated for 2023.) 2. We do apologize for anyinconvenience this has caused you, you can also reach out further at ************************************************. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. TM & 2022 Sesame Workshop. It was 110 degrees Visit during the week and early in the summer. This is the version of our website addressed to speakers of English in the United States. Starting read more, Your premier private country club in San Antonio, Texas. BBB Business Profiles may not be reproduced for sales or promotional purposes. Location & Hours Suggest an edit 10500 SeaWorld Dr San Antonio, TX 78251 Get directions You Might Also Consider Sponsored La Petite Academy on Judson Road 1 21.2 miles away from SeaWorld San Antonio David G. said "What really sells this place is the staff. max-width: 180px; Wow so you can refund tickets you just choose not to. 17 Seaworld Customer Service jobs available on Indeed.com. Also when we arrived, the employees were only concerned about our masks being on correctly, didnt think to mention the orca show was starting NOW!! Step 2: Type in your email address or the email address you used if previously signed up on our website. Try one of our many restaurants or upgrade to the All-Day Dining DealorDine With Orcas for an exciting dining experience. The guest services unfortunately and unjustly denied us this right. When people travel this far with their families just to visit Sea World they expect the corporation and entity to be responsible and up to par with the trust they are placing in it. Currently, non-U.S. Greetings from SeaWorld San Antonio!Thank you for your visit and sharing your feedback. Contact SeaWorld Customer Service/Support - JustUseApp Contact SeaWorld Support Published by SeaWorld Parks & Entertainment Inc. on 2023-03-15 About: The SeaWorld App is your must-have in-park companion for your entire experience in Orlando, San Antonio, or San Diego. Not worth the $250+ for 4 tickets and parking. SeaWorld will now be open year round (operating dates vary) so you can enjoy all season long. I recommend because they are usually discounted online. Email Please fill out the form below. Again we do apologize for any inconvenience and will have this resolved for you. Yes, there are the shows which are great but other than that, this particular Sea World has very few animals - penguins, turtles, and flamingos, that's it. We would like to apologize for the experience you had while visiting SeaWorld, anytime there is any issues please ask to speak with leadership at the park to get any issues resolved immediately. SeaWorld: Customer service - See 4,643 traveler reviews, 2,560 candid photos, and great deals for San Antonio, TX, at Tripadvisor. Went on a Friday and booked a penguin encounter that was so much fun and very educational. I will say toward the end of that day, with persistence to get in on my part, a rep finally printed tickets for me. Anyone know what's up with SeaWorld Park's PhotoKey service? I was also charged for an extra parking and gentleman said ok Ill refund it as a duplicate. This park was really nice and had a good atmosphere to it, and the rides and shows at the park were fantastic. We do offer great deal on annual passes to help save money when visit the park. Greetings from SeaWorld San Antonio! We do hope to see you and your family in the park again soon. Skip to main content. Get there before 9:30 & go to the gate. Also, they were super friendly and helpful when we needed the kennel. If you go GET THERE EARLY! 828 reviews of SeaWorld San Antonio "SeaWorld is a great park for families. They did have the rides open before the rain started. (no orcas?!?!? Just got ripped off at seaworld Nothing open. SeaWorld: Amazing customer service and respect of my service dog by staff. People that were not disabled, using handicap areas from the bathroom to other handicapped areas. Residence Inn San Antonio SeaWorld/Lackland. Please select the region that you would like to explore today. their reserved seats are in the back and to the side, the last place anyone wants to sit! Email. CLOSE. We do apologize for any inconveniencethis has caused you, looking at your original order purchase there was a credit card dispute that was put in on this order in August 2022. Before you enjoy your favorite attractions, head to the H-E-B Business Center and Prepaid Card Center for great prices on tickets. Our EZpay and auto-renew features are designed to make it easy to continue enjoying all the fun and adventure of our parks. I have never ate this bad park food in my life and we've visited several parks! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We do apologize we did not meet your expectations during your recent visit. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Not one animal exhibit. Exclusive Pass Member benefits are unlocked through the website, which include: Once you have a valid pass barcode, you can enter all of the requested information at thePass Member log in page, either when signing up for a new account, or by using the "Add a Pass" box in your account dashboard, Only one profile is needed for multi-park Pass Members. Just throw on a cover up and bring an extra set of clothes and a towel. Call Sea World customer service faster with GetHuman 888-800-5447 Customer service Current Wait: 22 mins (17m avg) Hours: 24 hours, 7 days; best time to call: 2:15pm Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Greetings from SeaWorld San Antonio!Thank you for your visit. BBB Business Profiles are subject to change at any time. Extremely disappointed. If you want to change to a different pass. SeaWorld San Diego My biggest complaint is that there are so few animals to actually see. 39 complaints closed in the last 12 months. CLOSE. If so can I just buy 2 and 1 regular ticket for my 3 year old son he is very pick about food I hate to waste food so can I share my food with him? A member or management will reach out to you discuss this situation. I felt humiliated and disrespected. Be aware of hotel or other types of reps for time shares. I also submitted to BBB and Sea World still did not want to resolve the issue. If the weather is poor, SeaWorld Orlando will close to ensure the safety of its guests and the animals in the park's care. I will never forget or put myself in that situation again. I do not feel this is good business at all! As for your passes, we do need to look into what can be done as they were purchased on a 12 month contract with EZ-Pay. Now we have the accessibility for rides and shows since I cant stand for long nor stand in the crowd due to my disabilities. Barcode or Picture Number . It was due to expire May 19th 2023. You can also retrieve your reservations. SeaWorld San Antonio is open Thu, Fri, Sat, Sun. Read our, Recommended experiences in and around San Antonio. We asked to escalate to someone higher who could assist but was told there was no one. Can I upgrade to an Annual Pass from a SeaWorld San Antonio single-day ticket? ?6 Months ago I paid off the CCaccount and close it because of so much different charges on my account. What we have learned from caring for such a diverse set of animals over nearly 60 years is what informs the success of our mission, including rescue, rehabilitation, and return. The food on the tour was amazing! Signal reception may vary by location and device type. All I want is another ticket with extended date Not REFUND.Order#***************.Can anybody good people in Seaworld HELP ME ON THI???????????? Finally, on to the food. I want to stay safe too but I mean come on they are barely out of pull ups. The rep I finally got to speak to for rescheduling (on hold for 1 whole hour) was nice and made the new reservation easily. Unfortunately, due to unforeseen circumstances beyond my control, my family and I were unable to utilize these passes even once during their validity period. However, only a couple of places with food were opened the whole time. Is smoking allowed at SeaWorld San Antonio? Seaworld said there is a dispute on my account (My CC and them)and they don't know where is the fund and they cannot issue and extension date. I need this issue resolved. My poor kids were even fed up and miserable at that point and asked to leave. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. When we arrived, though, after all the fuss on the phone, they had canceled the park and didn't even notify us. Its been a long time since Ive been back to Sea World. We do hope you will visit us again very soon. She never acknowledged a mistake on their end or explained to me what the issue even was. display: none; Greetings from SeaWorld San Antonio!We do apologize for any inconvenience you have experience. Then the rain the closed playgrounds. Below is the conversation that occurred outside of the BBB platform. We do apologize we did not meet your expectations during your visit to SeaWorld. We hope to have you for another visit soon. If you dont happen to see an expected account after logging in, please use the option to login with barcode/zip code for the pass in question youll still be able to access the benefits and other information relevant to that pass by logging in that way! We would like to apologize for this inconvenience, we will be sending to park management for immediate follow up. and gift shops with proper identification. So I want to at least save others their hard earned money!! The playground/jungle gym was closed, but that is to be expected during COVID. max-width: 150px; Reserved seating!!! I'm having trouble logging in with my email and password. We are getting ready for our Sesame Street Party Parade in late May. } Also 3 out of the 4 pumps of sanitizer I tried to get was empty. Please contact our team at SWT.GuestCorrespondence@SeaWorld.com so we may discuss any concerns during your last visit. It is so great to hear you enjoyed the park. We would like to apologize for the experience you been having, unfortunately all passes and products are nonrefundable. Review tags are currently only available for English language reviews. See jobs, salaries, employee reviews and more for Customer Service Representative careers at SeaWorld Parks & Entertainment . Please see specific reservation product descriptions and disclaimers for cancellation policy. Rating 4.9/5 Votes 37,916 Recommended: Good App You can now pay past-due balanceswith our new EZpay management system! SeaWorld Orlando 7007 SeaWorld Drive Orlando, FL 32821 Phone Numbers: For dining reservations, tickets, education programs, please call: 407-545-5550. If you are considering going to SeaWorld I'd recommend printing your tickets and I suppose print proof of a reservation date. I tried to get help, but was ignored by everyone staffed . The tickets should be discounted until more things are opened back up. Read our, SeaWorld S, Dept Coordinator at SeaWorld, responded to this review. -----Original Message-----From: ******************* <******************>Sent: Thursday, April 14, 2023 3:52 PMTo: SWT Guest Correspondence <************************************************>Subject: [EXTERNAL] Requested Follow-up, Good afternoon,Yes, I have started a dispute with ***************** but it is not too late to stop it, I just asked the Platinum Concierge.My order number is: 202304055244786On Apr 14, 2023, at 1:06 PM, SWT Guest Correspondence <************************************************> wrote:**************,Thank you for your recent contact via the Better Business Bureau. - See 4,603 traveler reviews, 2,487 candid photos, and great deals for San Antonio, TX, at Tripadvisor. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. If your browser doesn't ask your location and your city still doesn't appear, try these steps: Please enter something you would like to search for. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. SeaWorld San Antonio accepts credit cards. Step 1: Go to SeaWorld San Antonios Pass Members Log In. Its very upseting and lack of communication with employees. Contact Us Indicates required field Last Name Email Address We were there Monday-Thursday. I genuinely hope that this claim will make Sea World reps do the right thing and issue a reimbursement for the ticket and NOT a card to spend money inside the park. It was 110 degrees Yes. Passport to Summer Now - August 13 The more you visit, the more you get rewarded! Thank you again for being a . Many food stands were closed. The ***** number on the transaction reference for the merchant goes to an inactive ***** number and their ************ number only goes to a customer service representative for general questions or reservations. June 2 - Aug 13 Exhilarating entertainment awaits as SeaWorld San Antonio amps up your summer fun! I highly recomend working for Seaworld . There is an entire water park which has rides and pools for all ages. If you would like general information, or have questions regarding a past visit, you can email us at [email protected] The Bay of Play is a great spot for the little ones to get on rides and get wet! Yes, we offer free Wi-Fi to our guests by selecting SeaWorldGuest to connect once inside the park. We visited on a Tuesday and the park wasnt crowded What we can do is extend your passes for 1 year from the date of the first use when you do get to utilize your passes. Its 50 desgrees? There may be some rare cases where multiple cards were used over the years and you don't see an active pass here. Please let ** know if there is anything else we can assist with. We do have our show schedule and events online to help plan your day. However, they still have access to certainrenewal offers for their Pass when logged in. The Quality Inn & Suites Sea World North offers friendly service just miles away from some of the most exciting destinations in San Antonio. Any new Pass purchased on a park website, front gate or over the phone will not be automatically tied to a previous online profile; however, you can login to your account & add those to your profile using the "Add a Pass" box in your account page (as long as they have not already been attached to another profile). Seaworld claims they can't seem to find the transaction even though the receipt from their register shows the amount under folio and my financial institution shows that amount charged. Went to SeaWorld while on vacation to visit family. -Chris. If you notice online and at the park signs indicating they've gone digital--don't believe them. Step 3: Create a password that is 8 characters long, including at least 1 number, 1 uppercase letter, and 1 lowercase letter. We never would have gotten time to go on rides if we had not added this on. We did just enough not to make it overwhelming; we kept it simple and had a fantastic time. ignal reception may vary by location and device type. We thank you for your support and look forward to seeing everyone in the park again soon. First time I called to request refund or at least a price adjustment and was told no, several times by different people. CLOSE. Seaworld so far has been unable to resolve their billing error for $143,473.68. Create a separate account for the other person to manage their offers independently. Spoke to several managers and was told that they were unable to extend the same one time courtesy offer to me I asked why? I doubt we will visit Sea World or Aquatica San Antonio again after many years of loyalty. Grandstand & Fairgrounds. .row.app-callout { Our marine animal habitats and animal practices are independently accredited, reviewed, audited, and certified by premier zoological and animal welfare organizations. Complaint: 19930715I am rejecting this response because: There is no update as of yet. As discussed over the phone, I have set the passes up for you and will be reaching out to you via SeaWorld email shortly. I just want a refund for unused tickets and meals on a day that they closed the park. View opportunities More parks to explore SeaWorld Busch Gardens Sesame Place Discovery Cove Adventure Island Water Country USA Our Park in Your Pocket (Note: not all passes are able to be merge - most often because a separate account has already been created for them in this case, use one of the other options). I have to get a locker which isn't even big enough for my bag. We let the customer service desk and manager know and they were glad to refund the money since we told them that we werent aware and didnt use the que. I have a past-due balance I need to pay - how can I get current & access my benefits?
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seaworld customer service san antonio
