I researched rental cars and toll roads BEFORE trip to Bay area as I usually do because in America, tourists are always treated as cash cows and legally scamed. If you open the shielding box, the toll tag will be read when you go under an electric toll booth. 13 Investigates has discovered thousands of other rental car customers have also faced surprisingly steep fees for driving their rental cars on toll roads, resulting in legal action and settlements in several states. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-60039260', '');}, 'log_autolink_impression');car companies. It also helps recover the cost of providing the product installing, maintaining, repairing and removing the units when cars rotate out of our fleet, as well as working with local toll authorities to pay for tolls incurred.. You may pay cash at the toll booth and still have the plate pass in your car activate. Not too long ago I was charged the fee because my personal EZpass didnt read for whatever reason. I paid all my tolls in cash but the Golden Gate Bridge toll is fully-automatic so I could not. Pay by plate: If you decline the PlatePass program, the terms say that the "highest, undiscounted applicable toll rate" will be charged, with a $15 per toll admin fee, up to $90 per rental. We respect your privacy. Maybe her bank would listen to this type of argument and reconsider. BUT they do vary a lot in what they charge. I asked about tolls because I knew Id be going to Chicago, Oakwood said. PlatePass is an automated toll payment feature that allows Hertz customers to use cashless lanes or all-electronic tollways when driving a rental car. If you are charged for PlatePass tolls in error, you can either call PlatePass customer support and hope that it can be resolved there or you can email your dispute and provide supporting documentation/evidence to: platepassexpedite@platepass [dot]com. However, Blakey said that dispute isnt his to resolve. By logging into your account, you agree to our Terms of Use and Privacy Policy, and the use of cookies as described therein. Speed camera firm and Hertz agree to pay $3.6 million to San Francisco, California over hidden PlatePass toll road charges. In addition to saying he wouldve requested the PlatePass device be deactivated had he known of the fee structure, Grabowski argued PlatePass wasnt a party to his rental agreement with Hertz, nor was it a third-party beneficiary, giving it no ability to enforce the arbitration provision against him. Under the agreement, the companies must disclose their fees on their websites and at service counters, and inform customers they can forgo the companys tolling system by using their own transponders or avoid toll roads altogether. We take these steps to make sure customers are informed about the benefits of PlatePass, as well as the potential fees that may be incurred by customers who decline PlatePass but nonetheless use electronic tolls during their rentals.". is a digital nomad who travels full-time. We went to the beach. I was in Seattle and got on a toll bridge by mistake. If you don't want to go through the hassle of getting an E-ZPass, renters may be able to pay the toll directly to the toll agency to avoid the convenience fee charged by the rental car company. San Francisco, California city attorney Dennis Herrera on Tuesday announced he had extracted a $3.6 million settlement over allegations that the PlatePass . Regardless of whether this argument has merit, the question of whether a purported nonsignatory can enforce an arbitration agreement concerns a question of arbitrability and, thus, must be decided by the arbitrator, he wrote. You can dispute it. If you decline the optional PlatePass All-Inclusive service at the start of the rental period, but still use electronic toll roads and/or bridges during the rental period (including "cashless" or "all electronic" toll roads and bridges, as noted above), you will be liable for and we will charge you: (a) all tolls incurred for such use . But they often arent charged that fee once, according to the complaint, and instead can be hit repeatedly by that fee for up to $24.75. Per your contract with the car rental company, you authorized the company to provide your billing details to ATS Processing Services so that you could be billed for tolls, violations, fines, and/or penalties, and for related fees. I think the main thing that helped was that my completed rental agreement showed I drove 74 miles and NYC to Baltimore is about 190 miles. City Attorney Dennis Herrera, who filed the lawsuit in San Francisco Superior Court in 2017 on behalf of the people of California, announced the settlement on Tuesday. Technically there is nothing to dispute as rental contract spells out the toll admin fees. Due to the lack of availability, I had to make one reservation for the second half of the trip and made a second reservation for the first half a few weeks later. Hertz provides a PlatePass, an electronic toll pass that works for most electronic toll roads in the US. This case not only affected Floridians, but people visiting Florida from all over the country. Its quite a hustle. Research Reveals Many Vacationers Suffer Planners Remorse, American and DFW Look to the Future with Use and Lease Agreement, Twitter Data Reveals Which of the Nations Airports Bear the Brunt of Passengers Anger, Delta Sky Club Celebrates Kansas City Lounge Opening, Experts Agree: Alcohol Should Stay Off Aircraft. Please note: The PlatePass service fee is per rental contract, not per rental month for those with multi-month contracts. Check here before booking an award fare. I was told to go ahead and use [the toll transponder in the car] and Id be billed separately.. Of course, the obvious way to avoid toll convenience fees in a rental car is by avoiding tolls altogether. So we paid cash at every toll as far as I remember. A week later, the online invoice still showed a $59.99 balance due and my credit card was charged for this full amount. . It depends on where you are traveling to, but in the (ta && ta.queueForLoad ? With tolls in and out of the airport costing just $1.75 each for passenger vehicles, Dollar's policy was effectively that we had to pay $60 for $3.50 in tolls. This is a fun little profitable game car rental companies have been playing for many years! But renters who drive two hours south to Louisville or two hours north to Chicago or the Indiana Toll Road are likely to incur tolls and unexpected fees that will be assessed weeks later. This is the version of our website addressed to speakers of English in the United States. Research Reveals Many Vacationers Suffer Planners Remorse, American and DFW Look to the Future with Use and Lease Agreement, Twitter Data Reveals Which of the Nations Airports Bear the Brunt of Passengers Anger, Delta Sky Club Celebrates Kansas City Lounge Opening, Experts Agree: Alcohol Should Stay Off Aircraft. Rent an E-ZPass: $9.99 per rental day before taxes/fees which covers the cost of the tolls. Publish it to use this image. Reading further down in the contract, renters will find this information in tiny print: If you decline the optional PlatePass All-Inclusive service at the commencement of the rental period, but still use electronic toll roads and/or bridges during the rental period (including "cashless" or all electronic toll roads and bridges as noted above), you will be liable for and we will charge you: (a) all tolls incurred for such use (at the highest, undiscounted applicable toll rate); (b) a $15 administrative fee for each toll incurred (subject to a $90 cap for such toll-related administrative fees for the rental period); and (c) all other applicable toll charges or fees, if any.. Be sure and reference your Hertz Rental Reservation Number (RR) in the subject line of the email. Headline on front page of March 2, 2017 San Francisco Chronicle and long article about the ripoff - Now Boston needs to do the same - you can not easily enter or leave Logan International Airport in a Hertz or other rental car without getting charged two small tolls and one HUGE administrative fee. Got a little sun. Its all automated with cameras, so I just assumed theyd bill me for whatever amount the tolls were and might tack on a little fee.. I kept asking for a photo of me going through the toll plaza. Protected by Google ReCAPTCHA. You look at your credit card and you say Whoa! No one had access to her car. In a transponder region - open the transponder box (located behind the rearview mirror), so that the toll agency can read the transporter. Dollar Car Rental sent the bill which arrived several weeks after Dougan already paid $300.81 for a 4-day rental because Dougan drove on a toll road. Under the former policy in the "PlatePass" program, car renters paid an extra fee of $4.95 per day for each day of rental up to a maximum of $24.75 in addition to the actual toll of about $7 even if they crossed the bridge only once. Wyndham Rolls Out Business-Ready Golf Carts, Singapore, Qatar, and ANA Take Top Skytrax Honors, Hotel Guests Take on L.A. Area Marriotts Over Surcharges, U.S. Hotels to Get Major Boost in Electric Vehicle Charging Stations, Diet Water, Melted Ice Cream, and Bison: The Weirdest Room Service Requests. The settlement also requires both companies to provide refunds to consumers charged for toll fees or PlatePass charges without sufficient disclosures or who were misled about the terms or existence of toll fees or PlatePass charges. Yet rental car toll policies and fees can still be challenging to find both online and at the rental car counter unless you are specifically looking for them. PlatePass removed the complaint to federal court in November, then asked U.S. District Judge John Blakey to stay the proceedings and force the matter into arbitration. Indianas attorney general has been asked to investigate rental car toll fees, as well. Dollar defends its toll charge policy and said those charges are spelled out in the contracts signed by its customers. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. INDIANAPOLIS (WTHR) Sand. They basically do a bait and switch at the counter.. Earlier this year, Hertz settled a separate lawsuit and changed its policies involving controversial toll charges for renters crossing the Golden Gate Bridge. Seafood. The rental car companies are happy to rent a toll pass to customers and charge absurd fees for providing the "convenience.". If you are charged for PlatePass tolls in error, you can either call PlatePass customer support and hope that it can be resolved there or you can email your dispute and provide supporting documentation/evidence to: platepassexpedite@platepass [dot]com. Companies owe it to their consumers to be upfront about all of their services and the prices and fees that accompany them. Buried in the fine print, you dont know whats going to happen if you go through a toll, especially one you cant pay because theres nobody at the toll booth., Asked why the company charges the $15 fee for each toll incurred, a Dollar spokeswoman sent WTHR a statement, explaining it offsets the time and labor costs associated with handling toll violations, identifying the correct renter and account and paying the local toll authority. E-ZPass users are charged $1.75 for each toll. So the dates of the toll charges coincided with the period of your wife's rental? Seafood. "It was a fun trip. Dollar Car Rental Charged Me $59.99 For a Single $1.75 Toll Here's How To Avoid The Same Fate, This post contains references to products from one or more of our advertisers. 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But paying cash isnt an option on the bridge, wheremotorists can use a FasTrak toll tag, or pay online, in person, or by phone after their car has gone through. Theres no person there to take your money. Cashless payment systems like E-ZPass have helped make highway driving a less irksome experience by speeding up lines. Yes, it was the same dates but my wife was with her dying father, not on the NJ turnpike and no one else had access to the car. In 2017, the Florida Attorney Generals office settled similar cases with Avis, Budget and Payless. The agent told us that the rate is applied to the entire week-long rental period no matter the number of times the toll pass is actually used. Be sure and reference your Hertz Rental Reservation Number (RR) in the subject line of the email. 8 years ago Save I traveled to the keys from our condo in Naples via a Hertz rental car. Dougan believes he and other consumers are not adequately informed about their options related to rental car toll fees. Dougans surprise came when he noticed the invoice also included a $15 charge for EACH toll he incurred during his trip. Several employees who work at rental car counters at the Indianapolis International Airport told WTHR they do not discuss toll charges with customers because there are no toll roads in central Indiana. I got the bill just in time to protest it before the charge automatically applied to the credit card on file. For each of the major rental car companies that rent cars from Boston Logan Airport, I checked the website and then called to confirm the toll rates for car rentals from the airport. All email addresses you provide will be used just for sending this story. I asked about an email dispute process and was given an email, which I have added as a wikipost to this thread. INDIANAPOLIS (WTHR) Sand. A Thrifty agent said the same thing. ANA Adds Two Anime-Inspired Aircraft to Fleet, After Storms Ground Flights, United CEO Blames FAA for Issues, Partnership Between Alaska, CLEAR Offers Mileage Plan Members Expedited Security Experience, United Adds Rebooking and Vouchers to Mobile App, Ace or Bogie? Got nicked again for someone else's tolls for a rental on the same day as mine. PlatePass charges can be viewed at www.platepass.com. How Does It Work? I tried to avoid tolls but ended up on a toll road, Dougan said. It only took a day for them to reverse the charge. We drove around the toll on the way out of the airport, but we came back to the airport through the tunnel, which charges tolls. Google Maps, Waze and other mapping apps give you the option of only taking routes without tolls. Now, at the time of pickup -- after we had flown into Boston, taken the bus over to the rental car center and waited in a long line -- the agent finally shared the information: $11.99 per day or $59.99 per week. 1.) To open an account, however, you need to have a vehicle license plate to associate with it. Daniel, no tolls on the "surface" roads, only on the highways. Wyndham Rolls Out Business-Ready Golf Carts, Singapore, Qatar, and ANA Take Top Skytrax Honors, Hotel Guests Take on L.A. Area Marriotts Over Surcharges, U.S. Hotels to Get Major Boost in Electric Vehicle Charging Stations, Diet Water, Melted Ice Cream, and Bison: The Weirdest Room Service Requests. - IF you use it even once you get charged $4.95 for every day of the rental, capped at $24.75 (as of July 2013). Our records indicate you declined the PlatePass All-Inclusive tolling option at the start of your rental, but during your rental you activated the . Could Choice Hotels take over Wyndham Hotels & Resorts? Ironically, it's you that is misunderstanding what information is relayed between them. Named plaintiff Bartosz Grabowski is identified only as an Illinois resident. I will be driving in California, Arizona, Utah, and Nevada, so I would rather not pay for PlatePass when I can just pay cash( or online at Golden Gate ) or avoid the toll roads. It will be sending bills based on the information provided to it by Hertz. It took a while on hold to reach an agent at PlatePass/ATS, but once I did, I found it pretty easy to explain the above and get a dispute filed. The Hertz PlatePass program charges tolls at the highest, undiscounted toll rate plus a $5.95 convenience fee each day tolls are incurred, with no . By logging into your account, you agree to our Terms of Use and Privacy Policy, and the use of cookies as described therein. I beat PlatePass. This Walking Pad treadmill made getting 10,000 steps a 7 dog-friendly national parks that welcome your pup, Your Privacy Choices (Opt Out of Sale/Targeted Ads). The car you receive is equipped with a transponder that detects when the vehicle passes under an electronic toll. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Hertz will charge you $5 per day for everyday of your trip for PlatePass + all non-discounted tolls!!! The website also said customers who incur toll charges after declining to purchase the PlatePass option would be charged an administrative fee of $9.99 per incurred toll less than the $15 fee amount added to each of Dougans tolls. Rent Start Your Reservation Rent a Car Near Me Rent an Electric Vehicle (EV) Rent a Box Truck or Cargo Van Ultimate Collection Limited Edition Camaro American Collection Products & Services Be sure and reference your Hertz Rental Reservation Number (RR) in the subject line of the email. There was no mention at all that they would charge a penalty. Back in March, the city of San Francisco sued Hertz for allegedly gouging tourists by fraudulently charging them millions of dollars in extra fees when they drive over the Golden Gate Bridge. But that's not what we ended up being charged. They know nobody reads all of that information in a contract, especially when youre in a long line at the rental car. However, this is something that E-ZPass specifically recommends against: While E-ZPass doesn't elaborate on this, there's a reason that this is a bad idea. Moderator: Hawaii-based airlines & Hawai'i forums, Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz. Its gouging, Dougan said. PlatePass All-Inclusive Tolling is a pre-paid toll service from "Brand" Car Rental which give you unlimited, 24-7 toll usage for a low daily rate. PlatePass is an electronic toll payment solution that enables you to use covered cashless toll collection lanes or all-electronic tollways, without the use of a personal transponder or paying the toll authority directly. There is no maximum PlatePass convenience fee. Daniel Dougan has fond memories of his recent trip to North Carolina, where he and wife enjoyed a long weekend getaway. Example video title will go here for this video. And it usually takes some time for the tolling agency to check the plate. The spokeswoman also defended the companys transparency: The PlatePass terms, including the potential fees, are clearly stated in the rental agreement, displayed on the brands websites, shown on written signage and digital materials at the rental counter, and placed in the car at specific locations. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Dougan said there was no discussion about what would happen if he did drive on a toll road let alone the options available and the high fees he would face. Best day for ample selection traveling in Christmas weekend, Administrative Fee: Administrative Fee: (9 Toll Usage days @ $5.95 /day) = $53.55", Do Not Sell or Share My Personal Information, https://www.hertz.com/rentacar/produnited%20States. Those of us who don't own a car will have to associate the transponder with a friend or family member's license plate -- and be liable for any tolls they incur. Terms apply to the offers listed on this page. I would have paid the toll if only I knew how. Under the proposed settlement, natural persons in the United States who rented a vehicle from Hertz in the United States with the first day of rental between July 1, 2006 and March 31, 2010 (the "Class Period") and used the PlatePass electronic toll payment service and paid PlatePass-Related Charges, incurred during that vehicle rental, may . Just want to ask a question,you mean to saay if you go for a drive around (ta && ta.queueForLoad ? What are the benefits of PlatePass All-Inclusive Tolling? Cash customers will be invoiced by PlatePass LLC. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. ANA Adds Two Anime-Inspired Aircraft to Fleet, After Storms Ground Flights, United CEO Blames FAA for Issues, Partnership Between Alaska, CLEAR Offers Mileage Plan Members Expedited Security Experience, United Adds Rebooking and Vouchers to Mobile App, Ace or Bogie? When travelling to SF, the agent did explicitly reminded me when he noted that I am a visitor, that driving to the Golden Gate Bridge would trigger the PlatePass, and putting on like $5/day throughout my rental on top of the actual toll. According to his initial complaint, Grabowski rented a vehicle from Hertz in October 2017 in Des Plaines. Hertz, for example, limits toll rental fees to $24.75, while Avis caps its fees at $19.75/month. Herrera said in a statement, "People leave their hearts in San Francisco. Since you did not you are responsible for the toll and the additional fees. If you are charged for PlatePass tolls in error, you can either call PlatePass customer support and hope that it can be resolved there or you can email your dispute and provide supporting documentation/evidence to: The SLA to obtain a response to emailed disputes is five business days. Processing of charges can at times take up to a month or more. PlatePass pays tolls and charges for rental car customers when they drive their rental vehicle on covered, all-electronic tollways and bridges without using either a personal transponder that is fully-funded, properly mounted and compatible with the tollway or another form of toll payment approved by the toll authority.
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