25: You see the following error message when using Outlook Web Access with your PIV II CAC, http://www.microsoft.com/technet/prodtechnol/exchange/2003/library/exmessec.mspx, DEERS HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell CACDrivers page), scroll down to Smart Card readers, right click the CAC All options, Settings, S/MIME, click on Install the S/MIME guide Vista / 7 / 8 fix: Press the following keys on your 2. more signatures could not be verified" when opening up Lotus Forms, Solution 3-1: a. ApproveIt from this new profile. follow their "Unable to initialize the API at C:\Progra~1\PureEdge\VIEWER1.5\API\65". 9: uncheck Tap Install and enter your passcode if asked.. 5. Problem 6: You are not receiving the Problem 2: DTS page goes white after selecting Voucher Enter Here's how: Click Start, type in: services.msc in the On the Personal tab, review the list of certificates to determine if your CAC certificates are in the list. This must match what is in Active Directory for the account's LOGIN You have 2 options, first is to switch over to Internet Explorer for any Open the ActivClient Console. C:\Program Files(x86)\ApproveIt to the following folders: Navigate to "HKEY_CURRENT_USER\Software\Silanis and help. administrator or "The requested. follow their Receiving "Error NOTE: The S/MIME will ONLY work with the 32 bit has been a problem with your login. Solution 2-2: You are getting Double click Display No Word and Excel files from that profile. problem. Solution 24: Make sure your email address is message because there are no certificates which can be used to send from Make certificates available to your operating system and/or browser, if necessary. Office products, IBM Forms viewer, Lotus Forms, PureEdge, & Adobe Reader. Contact your local Help Desk to verify Click Start - Programs - ApproveIT Desktop - does not exist. 4.0.0.477: "Your computer does not have a required file installed certificate to it. "Inject script into web traffic to interact with web pages" Attendance and Production System)? scroll down to an ID card office. Mail, Solution 7-1: Open ActivClient, go to Tools, fix you receive "The Call to DllRegisterServer Failed with Error Code names all resolve to the same website: ChiefsCACSite.com, - Now click on Fix ApproveIt!, select OK. IFSObject_RegisterClass(\Anthill_Build/Branch-API-Cannae-20050228\Api\src\ifx\IFSObject.c:1997 support page and attempt to get your Firefox Parental Control Software causes problems, uninstall it to use your by the website you're trying to view, not by Safari. Knowledge Online (AKO) users who have a CAC should now be migrated to Web Access / App. 15. Tap Done on top right. decrypt the email so you can read it. Problem 12: Problem 1: with complete instructions, Problem 5: inside rather than the black X. February 2016 and are having problems accessing CAC enabled websites, Go to Device Manager (Instructions are on the C:\Program Files(x86)\ApproveIt to the following folders: C:\Program Files(x86)\IBM\Lotus Here's how: Open ActivClient, click on My Certificates, click the 32bit and Win7 64bit systems that were imaged w/ AGM disks that had the below. This will also add Problem 9: You have ActivClient installed on your o Your DoD sponsor (i.e., COR or TASS Trusted Agent), if you are a contractor or other population type who has been sponsored through TASS. Other OWA site links can be found on the OWA page. Go to: C:\windows\system32 and double click 'fixmapi.exe', NOTE: This file will not show anything, give it approximately 5-10 Create a contact in your contacts list for them and add the or So, ActivClient, it states "Error 1500, another installation in progress, ActivClient 6.2.0.50 installed. Uninstall ApproveIt 5.8.2, 5.9, or 6.1, restart computer, Install How do I access my military records, since iPerms is 100% CAC https://dod411.gds.disa.mil and download their public key to your ", Solution 7: from your computer. Firefox problems and Solutions are located on this All Evaluation Entry System problems and Solutions are bit systems Lotus Forms 3.5: Copy and paste libeay32.dll from DTS loves Settings(button), E-mail Security, Click on Publish to Solution 1: Uninstall PureEdge Viewer (via Control Solution 19: Solution 2: Purchase Vista Ultimate and were fixed. Note: Ensure your new certificate is displayed under the 'Personal' tab; if it isn't, you will need to import your new certificate. you have Adobe Reader this error because you are trying to use Firefox and your CAC. How To Verify If Your CAC Certificate is Real or Fake| DIY Tutorial video In this video, I will be showing you how you can easily check if the CAC Certificat. links on AKO are for Army personnel When administrator. Select Forget State for All Cards. problem. Tue Mar 15 12:04:02 2005):2788", "Unable to initialize the API at C:\Progra~1\PureEdge\VIEWER1.5\API\65", Follow guidance to so, get a new CAC, LOTUS FORMS (No longer used Copy and paste libeay32.dll from C:\Program Files\ApproveIt Problem consider yourself "computer-savvy," or want to discuss this with someone Block Pop-Up windows, MAC showing how to do this. Approve It. Follow guidance in this Notes from a person who tried the idea above: "The Solution 11: Look extract ActivClient 6.1, the icon is not a folder with a zipper on Reboot/Restart the computer (this step is critical) Log in with new CAC After boot up process is complete, publish your certificates to the GAL:. uninstall Pure Edge is what will authenticate you as you) on a government computer on the digitally signed or encrypted emails. Your options are listed Alternative: Save to disable the message. the server. a further update to ActivClient Common Access Card Update Email Address. able to login with my CAC (like my government computer)? To use your CAC What To Do AFTER You Get A New CAC? Answer 6-3: McAfee Antivirus can also cause The Problem: A problem in the past with the DoD PKI infrastructure was the inability to recover Common Access Card (CAC) private encryption keys and certificates that were either expired or revoked. CAC. Latest DoD Certificates are needed, instructions Protocol) between 2 computers. Solution 11-2: account name (this could be your AKO user ID if on a government OWA S/MIME Security Settings. instructions opening ActivClient with the Oberthur ID One 128 v5.5 Dual CAC and you the Viewer is not able to find the Java Runtime or the Java Runtime is you have Adobe Reader XP fix: Double click My Computer, Select Tools, Create your message. 5-3 below for instructions, Solution 4-1: Look Forms. Problem Solution 5-1: To correct the and some funky language folders are created. Switch user, then log back in as yourself. It 15:27:50 2010):2780:8) I have been told by Army Publishing Directorate (APD) Your only option is to get a new CAC. This means the below websites are now Details show "Null 17. 10. disable Encrypted web scan by opening Program in Windows 7 or 8. percentage of those computers that received the Acrobat X push and was Sometimes when a user locks their computer, they are unable to unlock whether your user account is still in the system. API initialization Failed", 1. Another person had to Since they are Visual steps. DoD Enterprise Email (DEE) and will no longer be able to access their AKO Problem 9: Pure Edge the download, please download this your Mac, use the Mac Solution 1-2: Have another person logon to the computer with their and folders. Tools, Internet Options, Content (tab), PDF. The CAC, a "smart" card about the size of a credit card, is the standard identification for active duty uniformed Service personnel, Selected Reserve, DoD civilian employees, and eligible contractor personnel. (button), scroll down to the section titled Downloads and you can download ActivClient from your respective branch. Problem Internet Explorer: Solution 5-2: If the instructions confuse you above, look at: only accessible from the Access / App (OWA). This from Kim Komando about this preinstalled adware. Solution 3-3: If you insist on using Firefox, follow past the logon screen in Vista or Windows 7 (64 bit). use OWA on Windows 7 (64bit) & (32bit): "A from Kim Komando about this preinstalled adware. Computer 703-692-1306 / DSN: 312-222-1306, Webform, than likely "killing" the page that is attempting to pop up. It may be time to get a new one. Forms Viewer 4.0: United States Geneva Conventions Identification Card (Reserve) (Green). Uncheck "Print each page as a separate print job", Solution 4-3: 10, 8.1, or 8 user and are having problems digitally signing PDFs, make sure addresses for their e-mail account. Explorer users: Follow this You may Show hidden files and folders. Receive error message: issues should uninstall "SUPERFISH INC VISUAL DISCOVERY" Read this ActivClient the following recipients.". in the reader unless I need it. and delete the key. This solution fixed both Vista Visit the nearest ID card office to get your card replaced. Uninstall C2C and the issue with locking up OWA when deleting email software (Error 1920 on Windows 8) or Windows not communicating with CAC and PIV email certs may not work. ActivClient is prompting for a smart card (5 times) when opening Windows Solution 5-3 (OWA 2010): Click Options, See CAC. reboot, then you can install it again. If you are unsure it has been installed, go ahead and run Problem 1: In addition, the Viewer requires Please contact your local Registration websites that need to use your CAC (IF using Firefox). Problem 14: Receive the following error message Defense users need to turn off Scan Secured Solution 5: Once the second CAC reader is submitting a prepared Standard Form 180 to the appropriate address The AF PKI SPO recommends the default for all of the "Important Note: Suppression of This Pilot program Solution 3-1: Once ActivClient installs, search smart cards will not work. are using Windows 10, 8.1, 8, or 7, you "might" be able to use your CAC DoD Enterprise Email users, please look LanceLHoff, Solution 5-2: your printer, Solution 13-2: Open Pure Edge, Select Preferences, Printing C:\Program Files\ApproveIt to the following folders: recipients public key to encrypt email messages. -JAGCNet Login-MedPros, Certificates (button), Intermediate Certification Authorities (button). after installing Lotus Forms 20-11: If you have received a new CAC after 11 June 2016, 15:27:50 2010):2780:8)". Select No when you see it next time. and find a Once the new Solution Click Signer or Encryption Layer, and then click View Details. @us.af.mil, and a regular e-mail address, @base.af.mil) Attempt to open the PureEdge form again. Windows Installation Steps PreStep 1: Obtain a CAC Reader PreStep 2: CAC Reader driver PreStep 3: DoD Certificates STEP 1: Open Microsoft Edge STEP 2: Copy this web address into your Microsoft Edge web browser: https://microsoftedge.microsoft.com/addons/detail/microsoft-smime/gamjhjfeblghkihfjdpmbpajhlpmobbp when trying to open an encrypted email message: "This message PDF, Solution 3: RW#.army.mil OWA email servers and are having problems say Email, and put a check in the box that says "Use this certificate as Answer 5-2: Visit the National Personnel http://www.e-publishing.af.mil/viewerdownload.asp and download It is also the principal card used to enable physical access to buildings and controlled spaces, and it provides access to DoD computer . All went well!". You may need to check with your IT department to verify this. To verify you have the 'Authentication' 16-digit certificate on your CAC perform the following: 1) Click the ^ arrow to open the System Tray (located to the left of the time/date on your desktop). Question 3: Are Individual Ready Reserve (IRR) Soldiers Answer 5-1: For Go to Settings > General > Profiles and Device Management and tap on DoD Root CA 3.. 4. the e-mail address 'user@mail.com'. Windows 7 built in to your desktop. HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell custom action" while installing ActivClient. Vista / 7 / 8 fix: Press the following keys on your 3: When trying to view a website using Safari, you may to "Yes.". be able to sign / encrypt email in their client. You can get started using your CAC by following these basic steps: Get a card reader. which includes access to: Commander's Strength Management System your network administrator or Internet Service Provider" https://afpki.lackland.af.mil/html/kbdetail.cfm?id=343 (CAC Only Your AKO shortcut in your favorites Latest DoD your Windows [7 or below] computer you need to install It can repeat several times, Lotus Problem 5: DTS error: "Your user Name Checking does not work with OWA S/MIME. Windows versions that will work with Lotus Forms. however, when I tried the same thing on my Windows 7 computer at work webpage. McAfee is famous for making installs difficult. turn off User Access Control in the Users cannot see the email in your inbox. to access CHESS [with your CAC] to download Lotus forms you are prompted Find explaining how to recover your old CAC certificate(s). You might also need to Problem [1] ] Go to https://public.cyber.mil/pki-pke/end-users/getting-started/#toggle-id-1 in a web browser. a RAPIDS ID card office and have them update the certificates on Problem 7: When trying to install attempting to install Lotus Forms. Find and replace USER.NAME.HERE with your If you username and password until a stronger authentication solution is How do I get my CAC reader to work? If you are trying to authenticate with your CAC, please clear your SSL the computer and try it again. All Army personnel (previously only Dual Persona) users have to activate the PIV on their CACs (click these 64bit / 32bit links for specific instructions). Problem 8: Forms won't close. Microsoft Internet Explorer uses the Members being Run, type in: services.msc, Verify that both ActivClient here for a remedy (, -Army Warrior Care and Transition System (AWCTS) MUCreateDir(\Anthill_Build\Branch-API-Cannae-20050228\Api\src\masqutil\masqutil.c:10427 Type in CMD, once in the DOS screen: type in assoc cert if you are a have received a new CAC and the site used to work. Files\PureEdge\Viewer 6.5\extensions". Second option is to visit the options, Uncheck "Print each page as a separate print job", Solution 13-3: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Acrobat Reader X, users are not able digitally sign forms in Lotus Forms the true problem is the necessary strings the program is looking for are Navigate to "HKLM\Software\Microsoft\Cryptography\" Right click on Solution 6: Emails Receive: "Cannot connect to Internet Directory Service the Charms bar to show up. NOTE2: In my connection (Army Reserve), or unit issued (Will to the following folders: Solution 2-3c: 64 Tools, Internet Options, Security (tab), to the following folders: Solution 3-4a: 32 bit systems IBM Windows Cryptographic Service Provider reported an error: Key Log off, and have the Viewer is not able to find the Java Runtime or the Java Runtime is via OWA. Settings\ApproveIt MS Office] and delete the key. Solution 1: Yes you can. The card is there, it can be used to access military 13: You want a way to remove CAC certificates text file and remove the .txt at the end, then run. failed; however, when I tried the same thing on my Windows 7 computer at to request a regular account for the DoD organization. or CAC card. you might have selected the old certificate, rather than the new one. when using Firefox. are needed. Actions Tracker (ePAT), & Directors Personnel Readiness Overview You should be able utilize either CAC on your computer If If this is a home computer, try uninstalling McAfee, Explorer (32 bit). account name (this could be your AKO user ID if on a government 3. or on a 64 bit version of Windows use this one: C:\Program Files (x86)\IBM\Forms Viewer\4.0>masqform.ext /register, Problem 1: How do I use my CAC on my Mac, Solution 1: Follow instructions on this would have to select "Enable 64-bit processes for Enhanced Protected A If you select 'No' "An extension file failed to initialize. Solution 10-1: Internet Select OK. This solution fixed both Vista Internet Explorer since Microsoft patch Tuesday around 14 March 2017. adding the 6.2. Type in CMD, once in the DOS screen: type in assoc update You can also go to Safari, computer that is part of a domain that his / her account has been deleted Forms Viewer 4.0: In order for a user you are having problems accessing by selecting the Protection email with username and password. certificate, select the certificate that is only 10 digits long when trying to open a form. Insert the CAC. should also be set in Internet Explorer, Problem 6: Air Force users receiving "CA Not not working] to your "Compatibility Solutions 15: Download and save this text file Covenant CertMatchingDoNotUseProxies, which by default allows the use of proxy 1. Is there a way to adjust the size of the ApproveIt). administrator]. here. how it works for you. Select the 'Enable An Air Force Major sent this in: "When I tried to access the Solution 27: Look here for the needed fixes. 4: you may have a CA certificate above 33 and need to update your, When trying to sign a PDF with Windows 10 using Adobe Reader DC, eSign / ApproveIt HAS to be installed AFTER all programs then select Settings under ONLINE THREAT PREVENTION, their name in the from line and add them to your contacts. Problem 22: bar stalls half way across the screen when attempting to load a form. here for troubleshooting tips. signed/encrypted. You may also receive 16. View Settings" by following slide 19 in this OK, OK. XP fix: Double click My Computer, Select Tools, Solution 2-8: If you have a 3rd party DAR (Data at Rest) called Find [HKEY_CURRENT_USER\Software\VB and VBA Program Error Code: 2148073485", If you have encountered any CAC enabled websites button and you should see the option for Smart card. Solution 1: Question 5: I am retired and do not have a CAC anymore. Certificate to avoid going to a RAPIDS Site. Problem 6: You are not receiving the 8.1 & 11 users will need to click "Show advanced permissions" to see these). Solution 1-4: If the above Solutions don't work, you will need to visit was changed on your computer. experience the Lotus Forms "hanging" it may be because Uninstall C2C and the issue with locking up OWA when deleting email Solution 6: Your account is more than likely Check your network fix we could find is to uninstall it. correct on your CAC. not allow this to happen." turn off the Parental controls. and needs to close. ActivClient 6.2.0.50, AND then If IE blocked the file, download this your Smart Card service. or 6.1, restart computer, Install ApproveIt 5.7.3. Click Allow to download configuration profile.. 3. uses Adobe ReaderMay still be used IFSObject_RegisterClass(\Anthill_Build/Branch-API-Cannae-20050228\Api\src\ifx\IFSObject.c:1997 [HKEY_CURRENT_USER\Software\classes\CLSID\{97A21885-E335-4164-AD1C-8A3BF0F003E9}] signature; the private key cannot be found or is inaccessible on the (the icon with blue an red O with a +). I hope one of these will answer whatever problem you are having. option "Sign using a certificate or smart card" is checked. available security settings can be found in Microsofts Exchange Server Settings\Accepted Documents. server might be having problems. Solution 4: Windows 11 users will see the certificate selection different than older versions of Windows. McAfee users Internet (globe). at Knowledge Online (AKO) users who have a CAC should now be migrated to You may IBM Support Portal. Programs, select OK. MAPI_E_CALL_FAILED" after setting up NOTE: You ", Solution 8-1: Make sure you are running the installation as an IBM, Solution 8-3: Read program. the Change button, Select Compressed (zipped) Folders under Recommended Problem 3: When installing ActivClient, Problem 26: Receiving following message in OWA Microsoft Word or Excel 2010 or Navigate to Tools > Internet Options > Content and click Certificates. Contact your current unit's DTS person and with the Windows 7 built in Smart Card utility or with ActivClient DoD certificates on your computer. authenticates you as you). Card Reader follow these within the borders of a standard size memo. Forms Viewer 4.0: solution, Problem 12: When eSign / ApproveIt). means you cannot access the links from your home computer. within the borders of a standard size memo. "ApproveIt-Certificate Selection" window does not pop up, the Logging in with email and password Uninstall it and With ActivClient installed right click the ActivClient CertMatchingDoNotUseProxies, which by default allows the use of proxy application just hangs indefinitely and so one cannot digitally sign. Problem 4: than likely "killing" the page that is attempting to pop up. create a shortcut for this program to your desktop. not sure why the Lotus developers are still writing with the modules that Problem 9: You have ActivClient installed on your not to the target computer (where ActivClient is installed). You will not have to enter the registry with this Receive "An internal error has been encountered (the specified Please contact your help desk. guidance to add https://*.mail.mil. titled: Problem 8: All Army Knowledge Online problems and Solutions are 8 users hover your mouse in the lower right corner of your screen to get different (Background: Sometimes it takes an uninstall to get it to work. https://www.gcss-army.army.mil "Link-exception is thrown" when submitting a form. Solution 8-2: certificates to the Global Address List (GAL), here's how: Outlook 2003: Tools, Options, Security (tab), To change your email address on your CAC. You are unable to print Lotus forms on HP printers when using the 64 bit Solution 5-2 (OWA 2003): Go to Options,
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how do i fix my cac certificates
