Powered by PlayOn! My credit card shows the correct charge in Feb 2021 of $10.99 and then correctly no charges for March showing we had cancelled. Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials. My son was critically injured in 2021 (gunshot through his face/mouth) and I did not notice the monthly fee on my bank statement. Connect, communicate, and compete like never before. The NFHS Network does not promote, foster, or condone the unauthorized copying of digitally delivered content, or any other infringing activity. I am very frustrated and would like to be reimbursed for the 9 months that I believed my account was cancelled and was not. In order to improve and provide a better experience for our customers, we are no longer accepting incoming phone calls. The only audio was what was picked up from the crowd by the microphone, and I had to set my volume to 100% to hear that. You consent to the exclusive jurisdiction and venue of any court of competent jurisdiction in Atlanta, Georgia, with respect to any dispute arising out of or relating to these Terms of Use. The waiver of the right to present evidence does not allow for a default judgment against the non-paying party. Clearly, the is an issue with your account and billing management systems. By submitting comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to us ("Materials"), including responses to questionnaires or through postings to the Service, including the NFHS Network website and user interfaces, you grant us a perpetual, transferrable, royalty-free license, with right to sublicense, in and to the Materials for use in our discretion via any means, media and format now known or hereafter devised without any obligation to you, including, but not limited to, use in developing, manufacturing and marketing new products and services and in creating, supplementing, modifying and/or improving the Service. The arbitrator(s) must include reasonable attorneys' fees to be paid to the prevailing party. . If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. In no event shall NFHS Network be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services; it being understood that NFHS Network shall use reasonable efforts which are consistent with accepted practices in its industry to resume performance as soon as practicable under the circumstances. The date of transactions were 8/27/2022 and 9/13/2022.I had paid the business 1 dollar for the first fee and they had taken *** dollars out of my account next. You accept these Terms when you create an account or become a member of the Service. If you want to use a different Payment Method or if there is a change in Payment Method, such as your credit card validity or expiration date, you may edit your Payment Method information by clicking this link and using your username and password to access your account information on the Service. Any Sections that by their nature should survive the termination of your account or expiration of these Terms, or which would reasonably be expected to be performed after the termination of your account or expiration of these Terms, shall survive and be enforceable after termination of your account or expiration of these Terms, including any licenses granted to NFHS Network hereunder which shall survive in accordance with its terms, and the provisions relating to ownership, indemnification, limitations of liability and governing law. NFHS Network has left an official reply on this complaint. I would like a refund for each of the months after the initial month's subscription refunded to me. With over 300,000 events streamed each year, the NFHS Network is the nation's leading producer of high school athletics. Access to premium content on the Service may require a paid NFHS Network subscription, in which case you will be required to provide certain information to register as an NFHS Network member, establish a valid electronic payment method with the NFHS Network (Payment Method), pay the applicable subscription fee and accept these Terms in order to access this content. On February 5, 2022, I subscribed to NFHS Network to watch the *** Cheer Competition in ***. As part of the registration process, you may be asked to verify that you are 13 years of age or older and that you have certain permissions from your parent or guardian if you are under the age of 18. Whether you have questions about using our platform, a live event, or your subscription, we are here to help! Multiple games that are advertised to be carried live repeatedly have technical issuesOr errors connecting broadcast and Im left paying for absolutely nothing of a product. We got a refund but now they are charging our Apple $11.90 on our cell phone for this! I signed up for the service and it did not work as advertised. I paid for a 1-month subscription in October so I could watch one of my daughters volleyball games while on a business trip. Claims seeking relief on a class-wide or consolidated basis rather than on an individual basis may be brought exclusively on an individual basis in arbitration and the parties specifically waive any right to bring any claims between themselves in court on a consolidated or class-action basis. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) Refunding my subscription would be the least NFHS Network should do. This means that a Judge rather than a Jury will decide disputes between you and NFHS Network if, for any reason, the arbitration agreement is not enforced. Copyright 2023 NFHS. The Mobile Application or its underlying technology may not be downloaded to or exported or re-exported outside of the United States. Watching high school sports and events has never been easier. You also agree not to impersonate any other person or imply any affiliation with the NFHS Network in connection with your use of the Service, conduct yourself in a vulgar or offensive manner while using the Service, or use the Service for any unlawful purpose. I used the service for approximately one month from March to April. These devices are manufactured and sold by entities other than the NFHS Network. It was an unbelievably frustrating experience. This site is protected by reCAPTCHA and the Google. If an appeal is filed, then following the appeal process, the decision rendered by the appeal tribunal may be entered in any court having jurisdiction thereof. Once again we are sorry for any inconvenience, but please let us know if there's anything else we can help with. For all questions regarding difficulty viewing, inability to find a specific event link, technical issues within a broadcast, trouble subscribing, billing questions, etc., please contact customersupport@nfhsnetwork.com or 877-978-2311. NFHS Network appears to have received numerous complaints from customers about their service. NOTE: NFHS Network is unable to provide refunds to accounts billed through a third party. You may not circumvent, remove, alter, deactivate, degrade, or thwart any of the content protections in the Service. My account had not been used and I was never sent an email notifying me of a monthly renewal for any of these deductions. 2023 NFHS Network LLC Version: main-523, Alabama High School Athletic Association (AHSAA), Alabama Independent School Association (AISA), Alaska School Activities Association (ASAA), Arizona Interscholastic Association (AIA), California Interscholastic Federation (CIF), Colorado High School Activities Association (CHSAA), Connecticut Interscholastic Athletic Conference (CIAC), Delaware Interscholastic Athlectic Association (DIAA), District of Columbia State Athletic Association (DCSAA), Florida High School Athletic Association (FHSAA), Idaho High School Activities Association (IHSAA), Indiana High School Athletic Association (IHSAA), Iowa High School Athletic Association (IHSAA), Kansas State High School Athletic Association (KSHSAA), Kentucky High School Athletic Association (KHSAA), Louisiana High School Athletic Association (LHSAA), Maryland Public Secondary Schools Athletic Association (MPSSAA), Massachusetts Interscholastic Athletic Association (MIAA), Michigan High School Athletic Association (MHSAA), Minnesota State High School League (MSHSL), Mississippi High School Activities Association (MHSAA), Missouri State High School Activities Association (MSHSAA), Nebraska School Activities Association (NSAA), Nevada Interscholsatic Activities Association (NIAA), New Hampshire Interscholastic Athletic Association (NHIAA), New Jersey State Interscholastic Athletic Association (NJSIAA), New York State Public High School Athletic Association (NYSPHSAA), North Carolina High School Athletic Association (NCHSAA), North Dakota High School Activities Association (NDHSAA), Ohio High School Athletic Association (OHSAA), Oklahoma Secondary School Activities Association (OSSAA), Oregon School Activities Association (OSAA), Pennsylvania Interscholastic Athletic Association (PIAA), Rhode Island Interscholastic League (RIIL), South Carolina High School League (SCHSL), South Carolina Independent School Association (SCISA), South Dakota High School Activities Association (SDHSAA), Tennessee Seconday School Athletic Association (TSSAA), Texas Association of Private and Parochial Schools (TAPPS), Utah High School Activities Association (UHSAA), Virginia Independent Schools Athletic Association (VISAA), Washington Interscholastic Activities Association (WIAA), West Virginia Secondary School Activities Commission (SSAC), Wisconsin Interscholastic Athletic Association (WIAA), Wyoming High School Activities Association (WHSAA), New York Public Schools Athletic League (PSAL). I do not know the exact day, but believe it was in March/2021 because the basketball season would have been over by then. Sports, the NFHS Network is a joint venture created to provide fans with the ability to stream high school sports on any device, from wherever they are. We looked up NFHS Network and found that the website is receiving a high amount of traffic. The effective date of these Terms is stated below. This comment was posted by a verified customer. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. providing customer service, processing or fulfilling orders and transactions, verifying customer information, providing advertising or marketing services, providing . The parties specifically agree to submit any controversy or claim arising out of or relating to this agreement, the Service, or any alleged breach of this agreement, or any other controversy or claim between the parties, solely and exclusively to arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. Please note that Production Support is unable to resolve any customer-related questions or issues. I just received a notice from NFHS to update my credit card since its about to expire and realized they have been charging my credit card all this time. The email on file for refund is ***@icloud.com. We contacted them again to indicate that we had cancelled the service immediately and demanded that they refund the service charge. Business Response Hi *** - I just read through your complaint and definitely sounds like we should be giving you a full refund. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. You agree that you shall be responsible for and shall defend, indemnify, and hold harmless NFHS Network, its affiliates and their respective employees, affiliates, suppliers, agents and contractors and shall reimburse the foregoing for any damages, losses or expenses (including, without limitation, reasonable attorneys' fees and costs) incurred by any of the foregoing in connection with any claims, suits, judgments, and causes of action arising out of (a) any violation of applicable laws or regulations by you (or any parties who use your account, with or without your permission, to access the Service); (b) your use of the Service, including, without limitation, any data, information or user content that you post or upload to the website; (c) violation or infringement of contractual rights, privacy, confidentiality, copyright, patent, trademark, trade secret, or other intellectual property and proprietary rights arising from your use of the Service (including any events), your use of any goods or services; (d) your breach of any provision of these Terms; and (e) any liabilities, claims, injuries, death, loss and/or damages of any kind arising from or related to any events. Sign up for an NFHS Network subscription HERE. Any and all rights not expressly granted to you in these Terms are hereby reserved by NFHS Network. I did not know they were charging me. I began to look into it and discovered that I had been charged monthly all along and they hadn't ever cancelled my account. The worst was not being able to see the left hand side of the screen. Any use of the Service shall be in strict accordance with these Terms. We did not use the service while they charged us for 10 months. If you are under 18, you must involve a parent or guardian in the registration process. If your fans have any questions or issues with their subscription purchase, they can contact NFHS Network Customer Support. This is an outright lie! I was shocked that they felt everything possible did not include an email notification that my funds were being pulled. I never looked at it again because I assumed it was cancelled. Any personally identifying information submitted through the Service is subject to our Privacy Policy. ComplaintsBoard.com is a leading complaint resolution website on the Internet. These productions may be through School Broadcast Programs (SBP) or NFHS Network provided staff, and include exclusivity for selected IHSAA postseason lead-up events. How do I contact National Federation of State High School Associations Order Department? The NFHS Network is the leader in streaming Live and On Demand high school sports. In regards to the credit card information, all four of the major credit card companies American Express, Visa, MasterCard and Discover offer updater services to provide merchants with consumers new credit card numbers and expiration dates. I want my membership canceled once and for all but this company is determined not to let me cancel. After signing up in Feb 2021 and watching online games during my sons short basketball season we cancelled the service. If I was trying to "steal" their service, wouldn't I have been using it all along? I signed up in for NFHS Network in March to watch a couple high school lacrosse games. The arbitrator(s) have no authority to award punitive damages, consequential damages, or other damages not measured by the prevailing party's actual damages, except as may be required by statute. Once your subscription renewal is cancelled, your access will remain until the end of your billing cycle (1 calendar month from your sign-up date). There was no email statements or mail received ever stating they were charging us monthly for a service we didnt sign up for. NFHS Network. On 10/23 I subscribed to the service to watch Meridian High play another school using the NFHS the service. Thanks for reaching out to us about your issue, and I do apologize for any misunderstanding. Millions of fans use GoFan to discover and enjoy their favorite events. I have seen this charge before and mistakenly thought it was the monthly *** X-box charge for my childs account. This service provider promises live streaming of High School football games. Access to the Service may not be legal by certain persons or in certain countries. So for every lacrosse game I could not see my granddaughter playing at the left side, could not see goal, could not see anything. No access was made to this account the entire year since it was cancelled through the website but Luke replied and said there was no record of cancellation so there was nothing he could do. By either consenting to the Terms or continuing to access or use the website after revisions are effective, you accept and agree to abide by them. We may terminate your account if we determine that you are using your account to access the Service from multiple devices concurrently or if we believe that you have shared your account credentials with other persons in violation of these Terms. NFHS emailed me back on 5/19 at 12:09 PM EDT with the following email from *** "I apologize for your experience. Whether you have questions about using our platform, a live event or your subscription, we are here to help! The reason I subscribe is to watch my local team play.When reaching out to NFHS customer service they have told me to cancel if I don't like it or "Sorry, you've subscribed through Amazon Fire, can't help you". The subscription was cancelled but the automatic withdrawal from my account kept going. We reached out for support, and then cancelled the service immediately. Enough already. Because email is the ONLY way to contact them. Please allow 5-8 business days for the funds to appear in your account.Please let us know if there is anything else that we can do for you. Today, I emailed NFHS requesting a refund for 44 monthly charges of $9.95 dating from 5 to 1/2022 for a total of $437.80. If you enter into a new agreement with NFHS that includes a dispute resolution provision and you want to opt out of that provision, you will need to follow the instructions in that agreement for opting out. When asked for a refund they denied and alleged I watched multiple games. If you bring a claim against NFHS Network after termination of your account that is based in whole or in part on events or omissions that occurred while you were an NFHS Network customer, this dispute resolution provision shall apply. We reserve the right to terminate or restrict your use of the Service, without notice, for any or no reason whatsoever. Nfhsnetwork.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. The NFHS Network is the leader in streaming Live and On Demand high school sports. I live in ***, my son in ***, *** with his mom. Accomplishments of 2023 Hall of Fame Class Extend Far Beyond Field, C. Understanding Your Influence: NFHS Searches for Solutions to Poor Fan. Firstly I apologize that there was issues with the events you tried to watch. At the top of your Chrome or Firefox window, near the web address, click the green lock. They said I signed in on May 20 th never paying attention to my email saying I could not see the left side. I can tolerate one charge but will fight this with my CC company if continues *** Wed, Oct 6, 2021, 1:41 PM to customersupport *** (NFHS Network Subscribers)Oct 6, 2021, 1:45 PM EDT Hello,This email is confirmation that the auto-renewal of your subscription associated with *** has been cancelled as of 10/05 at 3:13pm EST. Please note that prices and charges are subject to change as determined by NFHS Network in its discretion. Feel free to let us know of any other questions or concerns you might have. I signed up for the service and it did not work as advertised, Read full review of NFHS Network and 4 comments, Even though I cancelled my subscription 18 months ago, this company has continued to charge me monthly, NFHSNetwork apparently set up a continuing subscription and when I found out about tried to contact the company, I live in ***, my son in ***, ** with his mom, On February 5, 2022, I subscribed to NFHS Network to watch the *** Cheer Competition in ***, Ordered subscription for 2019 season and cancelled through the website once season ended, I was unknowingly charged for 10 months from NFHS for a high school sport streaming subscription service, I purchased a subscription-based product (streaming service) on 5.14.22, This service provider offers a 30 Day Satisfaction period at sign-up, I had ordered an account to watch my son's basketball games during Covid in 2021, I started an account with NFHS to view sports from home during Covid, On August 22 nd, 2021 I was charged $69.99 for a years subscription, I sent this email to them today:I created an account to watch my schools state tournament in March and cancelled the account afterwards, I signed up in for NFHS Network in March to watch a couple high school lacrosse games, I recently noticed a charge for $9.95 on my credit card statement this month for NFHSNTWRK, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I don't believe we used the nfhs network site since May to watch anything. I need a full refund. It appears that you have been refunded for those charges back through April per your original request. As a business, maybe consider shutting down until a quality product can be delivered to paying customers. These Terms are subject to change on occasion, so you should review these Terms from time to time, as you will be deemed to accept such changes through your continued use of the Service. one time.i just realized that without notice of any kind i was billed $10.99 per month to my *** from January 2022 through July 2022. for a total of $76.93. I paid $10.99 for a one time 30 day subscription. The Service, including all content included on the website and/or user interfaces, or delivered to members as part of the Service, including, but not limited to, video events you can watch instantly, text, graphics, logos, designs, photographs, button icons, images, audio/video clips, digital downloads, data compilations, and software, are the property of the NFHS Network or its licensors, and are protected by United States and international copyright, trade secret or other intellectual property laws and treaties. The NFHS is the sole and exclusive source of model interpretations of NFHS rules. In the window that pops up, make sure Location is set to Allow or Ask. SUBSCRIBE TO NFHS NETWORK (515) 432-2011 . You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material of the Service, except as follows: You must not access or use for any commercial purposes any part of the Service or any services or materials available through the website except as offered for commercial purposes. I only wanted I month subscription to watch my grandson play none home games. I have apparently joing NFHSNETWORK.COM but did not intend to do this. If no appeal has been filed, then judgment on the award may be taken in any court of competent jurisdiction. If you do not agree to these Terms, you cannot use the Service or any element thereof. although my credit card had been charged, I would like a refund for game not televised and cancel my auto monthly charge. Through these resources, you will find the answers to many frequently asked questions and information. You must either cancel your subscription or change its renewal option to before it automatically renews each cycle in order to avoid billing of the next cycle's subscription fees to your Payment Method on file. It is the policy of the NFHS Network to respect the intellectual property rights of others. I should have been charged the $10.99 one time. The arbitrator(s) may not allow, direct, or authorize any other discovery. I logged into my apple fees in august to find they have been taking *** every month since March 2022 even though I have never used the service again. Your use of our mobile applications is also subject to any additional terms and/or end user license agreements included with these applications. General Info About the NFHS Network Accounts & Subscriptions Streaming your Game Contact Us Purchasing a Digital Copy So I emailed customer support and received a response that they had cancelled my subscription. As applicable, please also note the separate privacy policies for our vendors providing third-party products and services through the Service. If you opt out of the dispute resolution provision, that opt out will remain in effect if NFHS Network modifies this section in the future or you agree to a new term of service under these Terms of Use. We do not represent or guarantee that your use of the Service will be free from interruption, loss, corruption, attack, viruses, interference, hacking, or other security intrusion and we disclaim any liability with respect thereto. *** was unsupportive of that and I let him know that I would move forward with filing a complaint with the Complaintsboard.com. BBB Business Profiles generally cover a three-year reporting period. We apologize for any We are sorry that we didn't meet your expectations and apologize for I signed up for the service and it did not, Even though I cancelled my subscription 18, NFHSNetwork apparently set up a continuing, I live in ***, my son in ***, ** with his mom, On February 5, 2022, I subscribed to NFHS, Ordered subscription for 2019 season and, I was unknowingly charged for 10 month, I purchased a subscription-based product, This service provider offers a 30 Day. BBB reports on known marketplace practices. This account has been verified by NFHS Network customer service / representatives through our verification process. Please check with your Internet provider for information on possible Internet data usage charges. Rating 4.2/5 Votes 5,030 App Not Recommended Table of Contents: When the season was over I cancelled the account online, in the account settings. This is unacceptable.I want the company to refund me November's membership AND i'd like to keep my subscription as sometimes the cameras do work.Side note, it's an expensive subscription for them to show full commercials. The business said that if I would pay a1 dollar I could watch my high school football game live and I would have a subscription but in a few weeks my subscription would charge me a higher amount of *** dollars if I did not cancel it. No one was updating the banner which shows time and score. THE NFHS NETWORK SPECIFICALLY DISCLAIMS LIABILITY FOR THE USE OF APPLICATIONS AND THE SERVICE AND ANY SOFTWARE (INCLUDING THEIR CONTINUING COMPATIBILITY WITH THE SERVICE). I paid $10.99 for a 1-month subscription in May so I could watch my granddaughter's volleyball game. The number and similarity of complaints against NFHS from customers who have had the same issue is alarming. You should see this reflected in your account in the next few days. The NFHS Network will not be liable to you for any claims arising out of or related to your purchase or use of third-party products or services. *This company may be headquartered in or have additional locations in another country. The following provisions govern the conduct of the arbitration and any award therefrom: YOU HAVE THE RIGHT TO OPT OUT OF THIS DISPUTE RESOLUTION PROVISION (EXCEPT JURY TRIAL WAIVER) WITHIN 30 DAYS OF YOUR ACCEPTANCE OF THESE TERMS OF USE (THE OPT-OUT PERIOD). Thank you for bringing this to our attention. Availability: The availability of live and on demand content will change from time to time, and from device to device. The NFHS Network Monthly Pass will renew automatically at the end of term unless and until you cancel your subscription or submit a request to Customer Service to terminate it. Without limiting the foregoing, we and our licensors assume no liability or responsibility for any of the following: (i) errors or omissions in the content delivered by the Service, including the website and user interfaces; (ii) recommendations or advice of Customer Service; (iii) any failure or interruption in the availability of the Service and/or website or user interfaces, (iv) delivery and or display of any content contained on or through the Service, including the website and/or user interfaces; and (vii) any losses or damages arising from the use of the content provided on or through the Service, including website and/or user interfaces, including any losses or damages arising from downloading of related software, downloading and/or use of any other software, optical media discs or any conduct by users of the Service, including website and/or user interfaces. I would have gotten in touch with them sooner but I thought it was the schools fault . I must have somehow created a new account instead of logging into my old one. In addition, I just looked at my account on nfhsnetwork.com and it says I have No Active Subscriptions. Any issues related to the Service, including any system requirements, are covered, and limited by these Terms. I contacted them several times after that, and continue to receive the same one line sentence from them - their policy will only allow them to refund 1 month.This is not right.
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